Roger Nyland

Senior Lecturer
at Novia University (Finland)

Novia

workshop
Team Building

Thursday, 08. Oct. 2020
Friday, 09. Oct. 2020

HS Augsburg
Master Interactive Mediasystems
European Project Semester

Participants

max. 20 (4 groups of 5)
Students of MA Interactive Media Systems
and European Project Semester

workshop language: English

Precondition
none

Registration

In order to participate in this course
please sign up at:
Registration is CLOSED!

AND (!!!)
please register at   HIS online system for the course
1990116 - IMS Workshop User Experience (regular)
1996056  - IMS Nachqualifikation User Experience
1996056  - EPS workshop

Content

As designers we are problem solvers.
To solve problems we therefore need to understand the problem as a whole, sometimes with the need of diving very deep. A great way to do so is by using Service Design Thinking.

“Service Design is a holistic way for a business
to gain a comprehensive, empathic
understanding of customer needs.”
(Frontier Service Design, 2010)

By simulating a real business case,
you will get to know the non-linear Service Design process.

The appliance of modern creative tools and
methods are key issues within this workshop.

You will understand why best build solutions
not only based on plain ideas but based on
people’s real needs.

You will learn how to create product-service hybrids
that can transform user behaviours, user expectations and value creation.

Because:
Doing the right things
is more valuable than
doing the things right

Preparation
Bring pen, pencils and some paper A4 / A3
for sketching

Delivery

PDF containing all results aggregated,
presentation 15 Minutes (Day 3)