Oliver Heigl

Freelance UX Designer
at ProSiebenSat.1
formerly MediaMarktSaturn and
SinnerSchrader

oliverheigl.com
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workshop
UX Service Design

Wednesday, 09. Nov. 2022
Thursday, 10. Nov. 2022
Friday, 11. Nov. 2022

HS Augsburg
Master Interactive Media Systems
European Project Semester

Incom-Workspace
https://hsa.incom.org/workspace/1054

Participants

max. 18 (6 groups of 3)
Students of MA Interactive Media Systems
and European Project Semester

workshop language: German / English

Precondition
Some previous experience in UX-Testing welcome but not mandatory

Registration

In order to participate in this course
please sign up at the
Incom workspace

AND (!!!)
please register at   HIS online system for the course
during the registration period of the semester
(28. Oct. - 14. Nov. 2022)

1990116 - IMS Workshop User Experience (regular)
1996056  - IMS Nachqualifikation User Experience
1920003  - EPS workshop 1
1920004  - EPS workshop 2

Content

As designers we are problem solvers.
To solve problems we therefore need to understand the problem as a whole, sometimes with the need of diving very deep. A great way to do so is by using Service Design Thinking.

“Service Design is a holistic way for a business
to gain a comprehensive, empathic
understanding of customer needs.”
(Frontier Service Design, 2010)

By simulating a real business case,
you will get to know the non-linear Service Design process.

The appliance of modern creative tools and
methods are key issues within this workshop.

You will understand why best build solutions
not only based on plain ideas but based on
people’s real needs.

You will learn how to create product-service hybrids
that can transform user behaviours, user expectations and value creation.

Because:
Doing the right things
is more valuable than
doing the things right

Preparation

Please bring your laptop / MacBook
and your favorite pens and paper (A4/A3) with you. 

In addition it would be great,
if you could already create a Miro.com account (for Miro online whiteboard)
if not done yet.

Delivery

PDF containing all results aggregated,
presentation 15 Minutes (Day 3)